Seattle, WA (February 20, 2019) - With more than 1.5 million people using the Accolade Personalized Advocacy solution today, the company has a deep sense what consumers need, want and deserve in their healthcare and benefits experience. The result of a decade of benefits engagement and compassionate conversations led Accolade to develop and introduce Accolade Connect. This new Personalized Advocacy solution is the answer for employers looking to deliver a modern, simple and exceptional health and benefits experience for their employees. Accolade Connect brings all benefit programs in one place for employees, with support from Health Assistants and Clinicians via live mobile and online messaging. Apptio, the business management system of record for hybrid IT, is the first employer to bring Accolade Connect to its employees and family members.
Accolade Connect is designed for employers of all sizes to bring their teams the simple and personalized consumer experiences they have come to expect from mobile shopping, entertainment and travel apps. At the same time, Accolade Connect eliminates disparate and inefficient processes for HR benefit leaders, instead delivering the insights and support they need to present award-winning benefits to their employees. Accolade Connect integrates quickly and easily into every employer benefits environment, connects all employer benefit programs and applications in one place for easy access and relevance, and connects plan members to personal Health Assistants through secure mobile and online messaging to support all health and benefits questions and needs.
"We are always looking for ways to help our people better manage their benefits and healthcare. Accolade Connect puts all of our benefits programs in one place for our teams and provides personal health assistants. We can't wait for our people to have this capability," said Britt Provost, Executive Vice President, People & Culture at Apptio."
Modernizing Healthcare and Benefits with Accolade Connect
"The consumer healthcare and benefits experience can and should be as simple, personalized, and seamless as what we're accustomed to with our other mobile and online experiences," said Mike Hilton, Chief Product Officer at Accolade. "We've built a business around this premise, and Apptio is the latest innovative employer that recognizes their healthcare and benefits solution can be far simpler, more effective and can exceed employee expectations. Most employees aren't aware of or understand all of the benefits available from their employers, so we're proud to bring them one simple solution to that challenge: Just ask Accolade."
Personalized Advocacy and the Impact of Mobile
Accolade offers a portfolio of Personalized Advocacy solutions that combine compassionate advisors, clinical experts and intelligent technologies working together to dramatically change benefits utilization, satisfaction and health and financial outcomes. Across its solution portfolio – featuring full population health solution Accolade Premier and now Accolade Connect – member engagement is increasing due in large part to the option and convenience of mobile.
With nearly 10 years of member interactions and questions flowing to and from Accolade – initially solely by phone – Accolade data shows that while the questions haven't changed, the way people want to engage is changing rapidly. Since Accolade introduced its Accolade Mobile and Accolade Online applications with synchronized messaging in 2017, the company has seen the following remarkable trends across its business:
More information on Accolade Connect is online at www.accolade.com/connect. To request a demo or speak with an Accolade representative about modernizing your employee benefits strategy, please visit www.accolade.com/contact.
Accolade is a personalized health and benefits solution that can dramatically improve the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of entry to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves up to 60 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation's 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit www.accolade.com.