Seattle, WA (November 7, 2017) – Accolade announced an expansion of its relationship with Lowe’s to further improve and simplify the company’s employee benefit offering, nearly doubling the number of Lowe’s members under Accolade’s care. Beginning in 2018, Accolade will become the first point of benefits support for Lowe’s employees and their families, addressing questions and needs ranging from benefits and bills to navigation of Lowe’s cutting-edge benefits ecosystem.
In a landscape of rising health costs, Accolade has a proven model for reducing the complexity and expense of healthcare by empowering individuals and organizations to make better decisions and utilize healthcare more appropriately and efficiently.
“Lowe’s is focused on delivering a personalized, omni-channel experience for our customers to make shopping for the home easier and more enjoyable. We also want to deliver the same ease of experience and level of ease when it comes to our employees’ medical care,” said Gregor Teusch, Lowe’s Vice President of Total Rewards. “Accolade enables us to deliver on this promise to employees with its sophisticated engagement strategy, deep clinical team and advanced technology platform. Through this expanded partnership, we anticipate more effective and satisfying use of our benefits programs by employees and their families.”
Integrating and Simplifying Lowe’s Complete Health Benefits Solution
As the first point of health benefits support for Lowe’s employees and dependents, Accolade simplifies access and use of Lowe’s health management programs. Supported by intelligent technology, Accolade Health Assistants and Registered Nurses understand how each member can benefit from Lowe’s programs – including value-based price transparency advice, telemedicine, expert second opinion, pre-diabetic weight loss solutions, no-cost diabetic support, onsite clinics, maternity programs, mobile screening units and a nationally recognized Centers of Excellence program for heart, knee, hip and spine conditions. Additionally, Accolade provides Lowe’s its NCQA-accredited Care Management program while also integrating with healthcare providers and Lowe’s health plans.
“One of the great joys of our work is hearing that Accolade is improving the health and lives of Lowe’s families, and we’re thrilled to expand what we do across the Lowe’s employee and dependent population,” said Rob Cavanaugh, President of Accolade. “The combination of personalized healthcare navigation and an intelligent platform that integrates with Lowe’s health plans and other health programs is what’s needed today to move the bar on engagement, satisfaction and costs. We’re honored to grow our partnership with Lowe’s.”
The Lowe’s Employee Experience with Accolade
Accolade receives more than 500 inspiring comments every month from members about their experience with Accolade. Recent comments from Lowe’s employees include:
Accolade is the single entry-point for personalized health and benefits for employers, health plans and their members. The company empowers individuals and companies to make smart decisions that dramatically change the complex and costly realities of healthcare. Accolade integrates disparate silos of health information and programs within an intelligent technology platform, with highly trained Health Assistants and Nurses applying empathy and expertise to engage more than 70% of an employee population and empower action toward better decisions and better health. Accolade maintains 70+ Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes magazine, a fastest-growing private healthcare company by Inc. 500, and a Top Workplace in Philadelphia, Scottsdale and Seattle. For more information, visit accolade.com.
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2016 sales of $65.0 billion, Lowe’s and its related businesses operate or service more than 2,370 home improvement and hardware stores and employ over 290,000 people. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com.