HATCX Selects InstaMed to Power the Consumer Healthcare Payments Experience


Philadelphia & Newport Beach, CA (October 22, 2018) - InstaMed, healthcare’s most trusted payments network, announced today that HATCX selected InstaMed to power the consumer healthcare payments experience. InstaMed’s Member Payments solution will enable HATCX to embed payment functionality into its app. Consumers will be able to pay their healthcare bills using a digital wallet, and providers will receive the payments through the InstaMed Network.

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HATCX seeks to make the consumer’s experience full circle—from finding a doctor, to scheduling an appointment, paying claims and rating the overall experience. As healthcare costs continue to rise, consumers are not only seeing the impact on their household budget, they are also looking for help navigating healthcare payments. According to the “Trends in Healthcare Payments Eighth Annual Report,” 71 percent of consumers want to be able to pay all of their healthcare bills in one place. The HATCX app meets this consumer demand and will allow health plans to increase member engagement and increase patient payments to its provider network.

HATCX is a branded team under Blue Cross and Blue Shield of Nebraska’s innovation subsidiary, Genesys Innovations. Established in 2016, HATCX launched their first app, HATCX | cost, in May of 2017. To date, the free app has received more than 10,000 downloads.

“We are extremely excited about our collaboration with InstaMed,” said HATCX Partner, Christina Ochsner. “The purpose of our app is to make healthcare easier to navigate. Allowing consumers to pay providers at the touch of a button is another step toward that goal. Partnering with InstaMed reduces the fragmentation of the healthcare industry. It allows users to continue their healthcare journey in one location: from finding a doctor to now paying that doctor, and everything in between.”

Consumers will be able to store all of their payment methods including credit and debit cards, bank accounts and health benefit accounts in their digital wallet on InstaMed. This flexibility gives consumers a choice in how they pay their healthcare bills. Additionally, consumers will be able to access their payment history 24/7 and download transaction information for household finance activities like tax preparation.

“HATCX is transforming the way consumers interact with their healthcare,” said Dan Archuleta, vice president of innovation at Blue Cross and Blue Shield of Nebraska. “The ability to easily pay medical expenses through the app is another way we are simplifying healthcare.”

“We are thrilled that HATCX has selected InstaMed to deliver a consumer-centric healthcare payments experience,” said Bill Marvin, President and CEO of InstaMed. “Seamless payment experiences in other industries are creating strong consumer demand for a better healthcare payments experience. We are excited about our partnership and look forward to delivering a great healthcare payments experience for the members of Blue Cross and Blue Shield of Nebraska.”

About InstaMed

InstaMed powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, moving money and healthcare data seamlessly and improving consumer satisfaction. Everyone benefits from InstaMed’s exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale.


HATCX is an innovation team that develops new ideas to help people better navigate and access health care. HATCX’s first app, HATCX | cost, was released on iTunes and Google Play in May 2017. The free app includes features such as a cost transparency tool, doctor finder, and the ability to view claims and EOBs. Since its release, HATCX | cost has gained more than 10,000 downloads and currently averages 4.25 (out of five) stars in both app stores. Data shows HATCX | cost users spend about 17 percent less on their claims versus those who don’t use the app.

About Blue Cross and Blue Shield of Nebraska

Blue Cross and Blue Shield of Nebraska is a community-based mutual health insurance company serving Nebraskans for nearly 80 years. BCBSNE is committed to providing stability and security to Nebraska families and is leading the way in supporting patient-focused care. They are the state’s largest health insurance company, and the only one headquartered in Nebraska. Blue Cross and Blue Shield of Nebraska is an independent licensee of the Blue Cross and Blue Shield Association.

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